Please see below for our standard tems and conditions, and returns information.
DELIVERY TO UK MAINLAND ADDRESSES; We ship using mainly a weight-based calculation, totalling the weight of the items that you put into your basket. For items under 1500 grams in weight, we usually use first class mail which will normally reach UK mainland addresses within two working days of shipping. Some items including furniture may be sent via courier. If a flat fee delivery charge is levied on a heavy item, this is shown clearly on the product information page. You will normally be sent an email confirmation of dispatch to the email address you provide, so that you know when to expect your goods, as all services normally require a signature on delivery. *For customers with AOL email accounts, our emails to you may be blocked by your service provider. You can access your orders information on-line at any time using the email address and password you used when registering with us.
To find out how much the p&p is for your order, you can click on the 'calculate shipping' button below your cart on the left column. If you are not happy with the shipping cost, you need not proceed with submitting your order. However, we do not make any profit on our carriage charges, and indeed we subsidise the charge on many items. Unfortunately shipping is an unavoidable charge but we are sure that you will be happy with your goods when they arrive.
DELIVERY OUTSIDE OF UK MAINLAND; For items delivered to addresses outside of the UK mainland, please note that guaranteed next day delivery is not available. We ship most of our items worldwide, but items which weigh more than 2kg will be costly to ship. If your basket contains items totalling more than 2kg in all, you might find it more cost effective to split your required goods into several different orders.
It is the customer's responsibility to check condition of the packaging, and if possible the goods, before releasing the delivery driver with your signature. If you cannot do this, please clearly write 'UNCHECKED' next to your signature. (If the item is being sent as a gift, please inform the recipient of their obligation) In the unlikely event of damage having occurred during transit, please telephone us immediately on (01531) 650974. We will then arrange to accept the goods back, and refund your carriage costs for the return. We will offer you a replacement or refund.
If you are unhappy with your goods for any reason, we will be happy to provide a replacement or refund. (Personalised and made-to-order items cannot be returned.) Please call us on (01531) 650974 for a returns number, as we cannot accept items without this. Items must be returned to us within seven days, unused and in their original packaging, with your returns number clearly written on the package. You are strongly advised to send back items using a recorded delivery service to prevent uninsured loss. We regret that we cannot refund the original carriage costs. The customer is responsible for return carriage costs. Our address for returns is; Returns Dept, Coo Coo, Playleys Place, Redmarley, Glos, GL19 3NB
ITEMS RECEIVED AS GIFTS AND CHRISTMAS RETURNS;
PLEASE NOTE THAT AS WE OFFER A SEVEN DAY MONEY BACK GUARANTEE (ON UNPERSONALISED AND STOCK ITEMS ONLY), UNWANTED CHRISTMAS PRESENTS MUST BE RETURNED BY 2ND JANUARY. PLEASE EMAIL US FOR A RETURNS NUMBER PRIOR TO SENDING ANYTHING BACK. PERSONALISED AND MADE-TO-ORDER ITEMS ARE NOT RETURNABLE.
ITEMS RECEIVED AS GIFTS; If you need to return an unwanted gift (excepting personalised and made to order items which are non-returnable) we will either need to have the payment details of the purchaser for a refund, or if you would rather they were not aware of the return, we can offer you a credit voucher to the value of the goods. There is no time limit on use of the credit voucher. We will accept back new, unused items in their original packaging provided that they are in saleable condition, and you will need to notify us of your intention to return the item wihin 7 days of receipt of the goods. Please contact us for a returns number prior to sending the item back.
We are affiliated to www.hippins.co.uk, a long established gifts website with a strong brand presence on the world wide web. To contact us, you can call (01531) 650974 or email via the contact page. Address enquiries to; Coo Coo at playleys place, redmarley, glos. GL19 3NB.
Please note that if you have an AOL email account, you might find that your confirmation emails from us are blocked. You can still check the status of your order by accessing your coocoo account using your email address and password.
The boring stuff....
Please read the following information. you are deemed to have accepted our standard trading terms when you submit your order. We are compliant will current regulation.
All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available, you can then choose to cancel and receive a full refund, or accept a replacement product.
Cancellation: You are entitled to cancel your contract if you wish providing you act within 7 days of receipt of the goods*. If your order has already been dispatched please refer to our returns information. *IMPORTANT. Please note your right to cancel orders or return products does not apply to personalised items, or those made to order. These may only be returned if they are faulty when delivered.
You must notify us of any defect or damage within 24 hours of delivery.
Returns; If you are unhappy with a product (EXCEPTING PERSONALISED AND MADE TO ORDER ITEMS) for any reason, please email or telephone us within 7 days of receipt for a returns number. You may then just send it back to us (in the original packaging, unused and in saleable condition) and we’ll refund or replace – it’s that simple.
We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded. You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.
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